Frequently Asked Questions
Everything you need to know about your Columbia gear and orders.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also track your package by visiting the 'Order Status' page on our website and entering your order number and billing zip code.
What is Columbia's return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 60 days of purchase. Please note that a flat return shipping fee may apply unless the return is due to a manufacturing defect.
Does Columbia offer a warranty on its products?
Yes, we stand behind our gear. Most of our outerwear and equipment comes with a Limited Lifetime Warranty, while footwear is generally covered by a one-year limited warranty against defects in materials and workmanship.
How do I determine the right size for me?
Each product page features a 'Size Guide' link. We recommend measuring yourself and comparing those figures to our size charts to ensure the perfect fit for your outdoor adventures.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.
How should I care for my waterproof technology?
To maintain Omni-Tech or OutDry performance, we recommend washing in cold water with a mild synthetic detergent and tumble drying on low heat to reactivate the water-repellent coating.